Refund Policy
How to request help with an order, including refund eligibility for digital licenses.
Effective date: August 23, 2026
Requesting a refund
Contact us promptly after purchase with the delivery email address, order reference, and a short description of the issue. We will review the request and respond with the available resolution.
Digital delivery
Because licenses are digital goods that can be delivered or activated immediately after payment confirmation, eligibility may depend on whether the license has been issued, revealed, activated, used, or otherwise consumed. Nothing in this policy limits mandatory consumer rights under applicable law.
Eligible issues
- Duplicate charges or an accidental duplicate order.
- A verified payment where the purchased license cannot be delivered due to our service error.
- A material mismatch between the purchased product and the product description shown before payment.
How refunds are handled
Approved refunds are returned through Paddle to the original payment method where possible. Processing time is determined by Paddle and the payment method. A refunded license may be revoked or disabled to prevent further use.
Chargebacks
Please contact us before starting a chargeback when possible. This gives us an opportunity to resolve delivery or billing issues quickly. We may suspend a related license while a payment dispute is being reviewed.